Guarantee & Returns
Return Policy
• All products sold on www.denokids.com are under the guarantee of our company. www.denokids.com acts in accordance with the Consumer Protection Law in return transactions. In all purchases made from www.denokids.com, the package containing the product must be opened next to the cargo officer and a report must be kept for the missing products. The ability to return a product is generally subject to the following conditions:
In order to return the product, the packaging must be unopened and the box must not be damaged.
However, in some categories of www.denokids.com, different return conditions may apply due to the nature of the products and services.
Before purchasing the product, the return conditions of the products that differ according to the general return procedure are primarily valid. Please send the products you want to return with a note stating the reason for the return and your invoice so that statistical studies can be carried out on the product.
If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the institution when returning it. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT). Order returns whose invoices are issued on behalf of institutions cannot be completed unless a return invoice is issued. In cases where any deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded. In case the products delivered to www.denokids.com are delivered in accordance with the return conditions, the refund of the product amounts will be processed within 3 working days after the product reaches us. The time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected to the account within 1 to 3 weeks at the latest, and payments made by wire transfer within 1 week at the latest. If there is no defect in the return process by the sender, the shipping fee will be paid by the buyer.
Return Period
• In general, you can return the product you purchased, with the product invoice, within fourteen (14) days from the date of purchase, without cutting the labels, washing and without making any application that may impair the resaleability of the product.
If you want the products you ordered to be canceled without stating a reason before the cargo is released, you can request a refund to info@denokids.com or from the order return section of the contact forms. After the approval is received, the amount you have paid will be returned to your credit card without any problems within 7 working days.
Before sending the product to us, fill in the return form sent with the invoice and send it to us with our contracted cargo company. You will be notified by phone or e-mail confirmation information. In case the products delivered to our relevant service are delivered in accordance with the return conditions, the refund of the product amounts will be processed within 3 working days after the product reaches us.
Problems Caused by Delivery;
In case of damaged package;
- Damaged packages should not be received and a report should be made to the cargo company official.
- If the cargo company representative thinks that the package is not damaged, you have the right to open the package and have the products checked that they were delivered undamaged and to request that the situation be determined with a report.
- After the package is received by you, it is deemed that the delivery company has done its duty properly.
- If the package is not accepted and a report is kept, the situation should be reported to info@denokids.com as soon as possible with the copy of the report you have left. It will ensure that a new and healthy delivery takes place as soon as possible after the notification.
You can make the return transactions through our contracted cargo, Aras Kago, with Denokids payment. Paid cargos sent with different cargo companies will not be accepted.
• All products sold on www.denokids.com are under the guarantee of our company. www.denokids.com acts in accordance with the Consumer Protection Law in return transactions. In all purchases made from www.denokids.com, the package containing the product must be opened next to the cargo officer and a report must be kept for the missing products. The ability to return a product is generally subject to the following conditions:
In order to return the product, the packaging must be unopened and the box must not be damaged.
However, in some categories of www.denokids.com, different return conditions may apply due to the nature of the products and services.
Before purchasing the product, the return conditions of the products that differ according to the general return procedure are primarily valid. Please send the products you want to return with a note stating the reason for the return and your invoice so that statistical studies can be carried out on the product.
If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the institution when returning it. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT). Order returns whose invoices are issued on behalf of institutions cannot be completed unless a return invoice is issued. In cases where any deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded. In case the products delivered to www.denokids.com are delivered in accordance with the return conditions, the refund of the product amounts will be processed within 3 working days after the product reaches us. The time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected to the account within 1 to 3 weeks at the latest, and payments made by wire transfer within 1 week at the latest. If there is no defect in the return process by the sender, the shipping fee will be paid by the buyer.
Return Period
• In general, you can return the product you purchased, with the product invoice, within fourteen (14) days from the date of purchase, without cutting the labels, washing and without making any application that may impair the resaleability of the product.
If you want the products you ordered to be canceled without stating a reason before the cargo is released, you can request a refund to info@denokids.com or from the order return section of the contact forms. After the approval is received, the amount you have paid will be returned to your credit card without any problems within 7 working days.
Before sending the product to us, fill in the return form sent with the invoice and send it to us with our contracted cargo company. You will be notified by phone or e-mail confirmation information. In case the products delivered to our relevant service are delivered in accordance with the return conditions, the refund of the product amounts will be processed within 3 working days after the product reaches us.
Problems Caused by Delivery;
In case of damaged package;
- Damaged packages should not be received and a report should be made to the cargo company official.
- If the cargo company representative thinks that the package is not damaged, you have the right to open the package and have the products checked that they were delivered undamaged and to request that the situation be determined with a report.
- After the package is received by you, it is deemed that the delivery company has done its duty properly.
- If the package is not accepted and a report is kept, the situation should be reported to info@denokids.com as soon as possible with the copy of the report you have left. It will ensure that a new and healthy delivery takes place as soon as possible after the notification.
You can make the return transactions through our contracted cargo, Aras Kago, with Denokids payment. Paid cargos sent with different cargo companies will not be accepted.